Getting your order to you as quickly as we can
(2-3 working days)
(Order before 2pm, (Mon-Thurs)
|Reserve and Collect|
UK Standard Delivery (2-3 working days)
UK Standard Delivery is free on all cycle accessories, clothing and parts orders over £50. Please note that orders may be split into separate parcels as Freewheel operates from two warehouse locations. Orders are dispatched Mon-Fri excluding bank holidays.
UK Next Day Delivery (Order before 2pm, 1 working days)
UK Next Day Delivery applies to cycle accessories, clothing and parts orders only and is operated by DPD. Order before 2pm to receive your order tomorrow. Orders made after 2 pm will be delivered the day after (excludes Sundays & Bank Holidays). Deliveries are usually made anytime between 8am - 9pm. However, in most cases our couriers will text or email you a 1 hour time slot indicating when your delivery will be made. Please provide your mobile number when placing your order so that you can receive your delivery notification.
Standard Delivery is free on all orders over £50. Alternatively, Reserve and Collect at your local bike shop is also free of charge.subject to Store avaialibilty.
Proof Of Delivery
Priority and Next Day delivery are usually signed for services. Please make sure someone is in to sign for the parcel. Depending on which courier we use, you may be offered the option to deliver to a more suitable address. You can arrange directly with the courier that your parcel be left in a nominated safe place. Changes to delivery can either be made directly on the couriers website or app. Standard Delivery may also require a signature depending on what you order and which postal method is most suitable. Please note: We do deliver to business addresses as long as you clearly state where the parcel should be left. For example; if your place of work has a reception and a warehouse please state which location is the best option for our courier to obtain a signature. Once signed for we will consider that the order completed. Please make sure you are confident that whoever signs for your parcel on your behalf will notify you of its arrival. We will not resend parcels once we have received proof of delivery from the courier..
Once you place your order you'll receive an email telling you what will happen next. This may include a link that will allow you to track the progress of your order. For Priority and Next Day deliveries, please provide your mobile number so our couriers can send a text with more information about your delivery.
Part / Delayed Shipments
With such a large stock holding, Freewheel operates two large distribution centres which are in different locations. The products you order will determine which warehouse (s) your products will actually be dispatched from. Therefore, it is possible that you will receive separate deliveries. Please allow 14 days before contacting us regarding missing items as very occasionally our couriers can experience delays due to bad weather or other unforeseen factors.
For your safety and peace of mind we direct all bike orders (with the exception of Adventure Bikes) directly to one of our participating independent bike stores. There is a simple reason for this. All the bikes we sell have a thorough pre deliver inspection (PDI) and subsequent safety check by a skilled bike technician. Once this is completed bikes are ready to collect and ride away.
If our courier attempts to make a delivery and no one is at home, they'll leave a card informing you what will happen next. In most cases they may attempt to get a neighbour to sign for your parcel, or redeliver the following day. All options will be listed on the card along with a contact number.
Amending Address Details
Not once an order has been placed: For security reasons you can't change your delivery address once you've placed an order. Please make sure you check that the information is correct prior to submitting your order. We protect customers from address fraud and orders being redirected to an unauthorised address after a purchase has been made. However, it is possible to update your delivery address for the next order you place. Registered customers can amend address details any time by tapping or clicking on My Account.